Returns and Refunds
Last updated: 5 October 2026
Requesting a return
After an order is marked delivered, sign in to the account used for the order and submit a return reason from My Orders, preferably within 7 days of delivery. For a guest order or if the button is unavailable, contact support with your order number. Report damaged, incorrect or missing items promptly and keep photos, packaging and proof of purchase.
Review and eligibility
We review the reason and may ask for photos or inspection. Item condition, category and the seller’s disclosed terms may affect a change-of-mind return. A defective, damaged, incorrect or misdescribed item will be assessed under applicable consumer law. Do not ship an item back before receiving return instructions.
Refund process
Approval of a return request does not itself transfer money. After verification, support will confirm the amount, return destination and refund method. Prepaid refunds are arranged through the relevant payment channel where possible; cash on delivery and direct seller payments require a confirmed transfer method. Shipping charges are reviewed according to the reason for return and applicable law.
Cancellation and payment problems
Contact support promptly to cancel before dispatch. If an online payment fails or a direct transfer is not verified, send the order number and transaction evidence to support. Never share your PIN or OTP.
Your rights
This policy does not remove rights available under Bangladesh consumer protection law.
For questions about your order, contact support.